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Before you can raise invoices or receive payouts, you need to verify your identity. Identity verification blocks both, so this is one of the first things to complete.

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The prompt on your dashboard

If your identity is not yet verified, your contractor dashboard’s To-do card carries a row titled Verify your identity with a red urgency dot, because it blocks your payouts. Click the Verify identity button on that row to open the verification flow. The row only appears while your identity is unverified, and it disappears once the check has passed.

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Verifying your identity

The standalone page is titled Verify your identity, with the subtitle “Complete identity verification so you can raise invoices and receive payouts.” It runs the same two parts as contractor onboarding, one after the other:
1

Take a short selfie

A liveness check, run in your browser. A laptop webcam is fine. If yours is poor, a panel underneath offers a QR code and a link so you can do the face check on your phone instead; the page updates itself when you are done.
2

Upload your ID

Once the selfie is in, the same page asks for the document. Pick the type, upload the front, and upload the back too for every type except a passport. It has to attach to the same session, which is what lets us match the photo on the document against the face we just checked.
You will need a valid government photo ID (passport, national ID, or driver’s licence) and good lighting. When you are done, you land back on your dashboard. For the full walkthrough and every status, see Verifying your identity.

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What it fills in for you

We read your details off the ID you upload, so you do not have to retype them:
  • Your legal name
  • Your date of birth
  • Your issuing country (unless your employer has already locked the country for you)
  • Your ID document details
Review these fields for accuracy before you continue. If you refresh the page partway through, your progress is restored from the server, so you will not lose what you have already completed.