When Omni Brings in a Teammate
If Omni cannot answer your question, it offers a Talk to a person button under its reply. Nothing is sent to our team until you click it. If you ask for a person outright, Omni passes the conversation straight away. Either way you see a message like “I’m connecting you with a human teammate…”, and an information banner appears at the bottom of the chat panel. Handing off opens a support request with our team, so your question is not lost even if no one is available the moment you ask.Switching Between Omni and a Teammate
The banner has a toggle so you are never stuck with one or the other:- Talk to a teammate switches the chat to your human teammate.
- Back to Omni switches back to the AI assistant.
When a Teammate Joins
When a teammate picks up your conversation, you see a note that they joined the conversation, and the message box placeholder changes to Message your teammate…. Once they have replied, Omni steps back: switch to it with Back to Omni and it says so once, then hands you back to your teammate. Their replies appear as bubbles with a blue avatar, and a typing indicator shows when they are writing. If your browser tab is hidden when a teammate replies, Omnivoo sends a browser notification so you do not miss it. The first time you are connected to a teammate, your browser asks for permission to show these notifications.Your History Is Kept
Your earlier chat with Omni stays in the conversation and is shown to your teammate, so you do not have to repeat yourself. Messages are delivered in real time, with a fallback that makes sure nothing is lost if your connection drops.When the Conversation Is Resolved
Once your issue is closed, you see “This conversation was resolved. You can keep chatting with Omni anytime.” The chat returns to Omni, and you can ask a new question whenever you need to.What’s Next
- Meet Omni, Your AI Assistant: Everything Omni can do on its own
- AI-Powered Features: Every AI tool in Omnivoo and where to find it