Email Notifications

Complete list of email notifications sent during the payroll process for both employers and employees.

Omnivoo emails you when you need to do something, when your money moves, and when something goes wrong. Everything in between shows on the payroll run page. All emails are sent automatically, with no configuration required.

For Employers

Your team receives notifications as a payroll run moves through its statuses. Saving a draft sends no email.

When	Who gets it	What the email tells you
Payroll submitted for approval	Your approvers, or everyone who runs payroll when no approvers are picked, except the person who submitted it	Who submitted it, the period and the total to pay, with a link to review it
Payroll sent back	Everyone who runs payroll, except the approver who sent it back	Who sent it back and the reason
Payroll approved, invoice generated	Everyone who runs payroll or manages billing	The amount to send, the reference to use and the pay date, with a link to the bank details
Payment received	Everyone who runs payroll or manages billing	That we got your payment, and when everyone will be paid
Money moving to India	Everyone who runs payroll or manages billing	The salaries from your payment on their way to India. Our fees are not part of this transfer, so the amount is less than what you paid
Salaries scheduled	Everyone who runs payroll or manages billing	The payday your salaries go out on, the rupees paid and how many employees
Payday moved	Everyone who runs payroll or manages billing	The new day salaries go out on, when our team moves it
Everyone was paid	Everyone who runs payroll or manages billing	The rupees paid to your employees and how many people were paid
Some or all salaries not paid	Everyone who runs payroll or manages billing	Who wasn’t paid and why, and that we pay them again once their bank details are fixed
Contractor payouts not paid	Owners and admins	Which contractors weren’t paid after a contractor run and why, and that the money is back in your wallet

These map to the run’s statuses. For what each status means, see Payroll Statuses Explained.

Employer emails include a link to the payroll run so you can view full details.

For Employees

Employees receive notifications about their individual salary and payslip:

When	What the email tells you
Payday set	The day your salary will be paid and your net pay
Salary credited	The amount credited, a UTR number to track the transaction, and a link to your payslip
Salary didn’t reach your bank	The amount, the reason the bank gave, and a link to check your bank details so we can send it again
Payday moved	The new day your salary will be paid
Payslip ready	Only for a payslip issued after you were paid. A summary of your gross salary, deductions, and net pay

The UTR number (Unique Transaction Reference) included in the salary credited email can be used to track the transaction with your bank if the credit doesn’t appear immediately.

Timing

• Employer notifications are sent immediately when each status change occurs.
• Salaries scheduled and payday set emails are sent when our team checks the run and queues it for your payout day. A run paid on the day it is checked skips them.
• Employee salary credited emails are sent when the employee’s bank confirms the money is in their account, usually within a few hours of payday. A NEFT transfer sent after banking hours is credited on the next working day.
• Salary not paid emails go out as soon as the bank returns a payment. The employer’s email goes out once every payment on the run has settled.
• Payday moved emails are sent only when our team moves a run to another day.

Email Delivery

• All emails are sent from Omnivoo’s verified email address.
• If you are not receiving emails, check your spam/junk folder.
• Contact [e-mail] if you continue to have issues with email delivery.